Customer Service Representative, Estonian Speaker

As a Customer Service Representative, you will interact with patients, parents, caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient assisting with e-commerce platform and product order related inquiries, as well as post – purchase support.

About the Role:

• Answers incoming calls, places outbound calls, and responds to emails and social media requests in a timely manner; clearly documenting all correspondence in company CRM.
• Depending on a business need and capacity availability, supports multiple lines of business that are in line with strategic Company’s priorities.
• Provides guidance to Dexcom Customers/Patients with regards to product offerings and e-commerce platform usage.
• Utilizes Salesforce / Genesys for incoming workload handling.
• Troubleshoots and seeks solutions to problems related to questions and concerns received from Dexcom Customers/Patients.
• This position assumes and performs other duties and assignments as required by department.

• Fluent in English and Estonian language.
• Customer focus and empathy, ability to listen and assist patient with their inquiries.
• > 1 year of experience in Operations/Customer Support area.
• Strong verbal and written communication skills and excellent phone manner.
• Strong ability to collaborate and drive results.
• Problem-solving skills by working independently and in collaboration with other teams.
• Knowledge of Microsoft Word, Excel, Outlook.
• Ability to interpret reports, read and follow through documentation such as procedure manuals, operating instructions, and safety rules.