Technical Support Representative, Dutch Speaker

Dutch Speaking Representative to support Dutch and English speaking Dexcom customers from NL, BE, UK, IE.  

As a Technical Support Representative at Dexcom, you will be interacting with users, parents, and caretakers of people affected by diabetes that use Dexcom products.  

About the Role:

• Interacting with Dexcom users in both languages (English and Dutch) via online and offline channels, mainly incoming calls, while documenting diligently each individual case. 
• Providing technical support and clear instructions to Dexcom patients who are using any part of the Dexcom CGM system. 
• Building relationships with Dexcom patients by guiding and educating them on the recommended usage of Dexcom products. 
• Improving personal competencies and efficiency by tracking personal achievements and statistics via measurable KPIs. 
• Being able to keep up with fast paced (quickly changing) environment. 
• Participating in additional projects and tasks that will aid professional growth.

• Fluent in both Dutch (C1) English (B2) . 
• Customer focused and empathic - you enjoy talking to various Dexcom patients, listening to their needs, and finding solutions to their queries. 
• Strong verbal and written communication skills in both languages and excellent phone manners. 
• Problem-solving skills by working independently and in collaboration with other teams. 
• Proven experience in supporting mobile apps, both iOS, and Android, as well as cloud-based systems. 
• Computer Literacy (e.g. MS Office, MS Windows). 
• Accountability and ability to work within a multinational team.