• Sector: Shared services and Finance
  • Contract: Permanent


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BPS Group Leader

Hungary » Budapest

Job description:

<p>BPS Group Leader is responsible for BPS scope of services for which he / she is responsible for. It includes addressing Customer requirements / compliance with client contract, team management, process improvement initiatives, relevant training, involvement in transition and solution related projects , creation of business related documentation, system/tool implementation, audit and business controls, etc. and works together with other departments to enhance or showcase the capabilities of the BPS unit.</p>

<p><br />The Group Leader represents BPS Unit during client visits, occasionally travels to location of potential clients and demonstrates the site capabilities/ Domain expertise to the respective parties.</p>


<ul><li>Accountable for BPS process delivery under his/her responsibility</li><li>Primary contact for client escalation</li><li>People focused senior manager, encourage and develops talents</li><li>Accountable for GM sustainability and improvement of the accounts under responsibility. Adherance / exceed the GDC targets. Support growth of account from revenue perspective</li><li>Accountable for SLA and KPI delivery for the client</li><li>Accountable for BPS business controls and audit coordination, manages resources in line with business needs</li><li>Accountable for delivery excellence in alignment with strategy, focusing on efficiency, productivity & quality</li><li>Drives implementation of metrics and measurements</li><li>Ensures SLA and KPI dashboards are available and discussed with client on regular bases, ensures anomalies are clarified</li><li>Tranformation and Innovation focused, acts in line with BPS GDC strategy</li><li>Acts as PI agent, identifies/ support team in identifying opportunities for improvement and drives implementation of tangible opportunities resulting in Business Value benefits to the Customer</li><li>LEAN / Green Belt Certified or trained</li><li>Escalates significant delivery issues, requiring senior management intervention as appropriate</li><li>Ensure creatation of mitigation plans for ensuring slippage / service credit-free delivery. No Surprise Framework adhered to</li><li>Provides input for RFIs / RFPs as appropriate and support for the creation of sales collateral such as case-studies, whitepapers, etc. (Process)</li><li>Provides input to Solution design impacting Budapest BPS accounts where applicable.</li><li>GNDM Delivery Manager, able to work and think in GNDM model</li><li>Accountable for overall contribution to BPS Unit success</li><li>Responsible / Accountable for Contract compliance</li><li>Leading all Governance meetings (Customer, Internal) adherance<br /> </li></ul>


<ul><li>Manages in line with DEG expectations. Compliance of DEG priorities and support team also responsible for</li><li>Identify areas of security lapses and immediately raises those to senior management</li><li>Contributes to the development / review of appropriate business continuity plans, where applicable</li></ul>

<p><strong>General Process Control</strong></p>

<ul><li>Initiates and follows up with process automation, digital dash boards and web portals in every process / account</li><li>Evaluates process change feasibility & where required, articulates need / benefits to the customer and drives the improvement process</li><li>Holds regular meetings with internal and external stakeholders, aims for best practise sharing</li><li>Regularly benchmarks process with similar processes</li></ul>

<p><strong>Quality Functions</strong></p>

<ul><li>Participation and enablement of certifications related to quality, compliance, process standardization, etc</li><li>Ensures that documentation and reusable assets are created in engagements / project teams & shared as appropriate – Knowledge Management</li><li>Ensure back up system is in place at all times</li><li>Shares best-practices, ensures standardization & replication of processes</li><li>Monitors how many reusable assets has been used in the various processes<br /> </li></ul>

<p><strong>Customer Satisfaction</strong></p>

<ul><li>Ensures compliance with set CSI targets</li><li>Periodically reviews metrics with customer and internal stakeholders</li><li>Interfaces with customer to address escalated concerns</li><li>Participates in client presentations to showcase project’s depth of delivery expertise / capability & explores opportunities to increase wallet share from customer</li></ul>

<p><strong> <br />People Management</strong></p>

<ul><li>Acts as a role model in the field of expertise.</li></ul>

<ul><li>Bachelor degree in Accounting; Preferably Chartered Accountant / Cost or Management accountant / MBA</li><li>Over all 15 + years of experience</li><li>Core experience of 8 years in Domain under responsibility</li><li>4 years in Project Management experience in similar field</li></ul>

<ul><li>Competitive compensation package</li><li>Cafeteria</li><li>A truly multinational team</li><li>Innovative training and development programs</li></ul>

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