We are launching our activity in the French market and we are looking for our first Customer Service Representative to join our sales/operations department.At Creditiz, our mission is to improve the personal finances of our clients by offering them an online platform to contract and manage loans. Through our solution, customers can choose the best loan on the market through a single application and 100% online.We are a FinTech in the start-up phase in the French market, so can have rapid prospects for future evolution. Our office is located in Barcelona and is shared with the Spanish market team (Prestalo), and we are currently 30 people. Required profile:We are looking for an autonomous and versatile person, with the desire to grow in a start-up based in Barcelona and in the launch phase in the French market. You will be the 1st person to join our sales/operations department. You are a customer-oriented person and you are committed to giving them the best service. Responsibilities:Customer service (via calls, SMS, Whatsapp, email and chats).Manage tools such as the backoffice to help the client and Front to communicate with the clientOutgoing and incoming calls to advise and give personalized responses to customersSupport the client in their search/decision processManage basic customer objectionsFollow-up and mastery of new computer/communication toolsCreate customer service reportsReporting to measure, analyze and improve customer satisfactionSuggest and implement ideas for improvements and changesPropose and implement innovative tools to improve processes
Required skills:French - L1Professional Spanish/EnglishEducational level: 3 years (or more) of university levelProfessional experience: >2 yearsExcellent communication and empathy with the clientGreat autonomyGood knowledge of computer and communication programsAbility to work in a team (team under construction)Willingness to learn and take initiativesDesired Competencies:Experience with service tools eg: Zendesk, Intercom (or similar)Professional experience in banking, FinTech or similar in a customer service positionExperience in a start-up, preferably internationalAn intermediate level of Spanish will be valued (to communicate with the Spanish team)
Indefinite full time contract ????Remote friendly (3 days/weeks at home office) ????1 month of “Work from anywhere” ????A young and dynamic work environment International team ????Company events (ski weekend, restaurant, bowling...) ✨Perks in the office ????You will join the team at the start of a great adventureCareer oportunities and strong autonomy at workMutual company (ALAN) ????Transport and restaurante CC ????