Information

  • Sector: Customer Service
  • Contract: Full time

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Customer Care Specialist, Danish (f/m/d)

Germany » Berlin

Job description:

Description

You are passionate about small businesses and self-employed people and you want to be an meaningful marketing partner for them? You would like to help them to stand out in the market amongst the big players? You have fun getting the best out of our customers’ business, supporting them with creative design and providing marketing advice specific to their business? Become part of the Vistaprint world and apply now!

 

What makes working for Vistaprint so unique?

Your growth is our success!

Our commitment to invest in your professional development is sincere. Learning continuously – as individuals, teams, and organization – is what enables our success in the market. Consequently, we offer comprehensive and versatile resources to support your unceasing development.

Our favorite color? All of them!

We love diversity! At Vistaprint you’ll meet colleagues with the most different personalities, preferences, backgrounds, and origins. We are looking for team members who enrich our culture rather than simply fitting in.

We trust you.

We rely on your abilities and dedication to find the best solution for our customers. Forget about rigid processes. Instead, expect plenty of freedom in deciding what works best for our customers and in organizing your work. As a team, we openly discuss mistakes and celebrate them as learning opportunities.

We’re ready for takeoff.

More than 20 years in the market made us a key player on international level. And we have only scratched the surface of the possible. We are well on our way to becoming a world-renowned iconic brand – and you can become part of this incredible journey.

Mindset comes first.

Technical skills, expertise, knowledge of systems and tools – you can learn all that. We care about your mindset above everything else. If you live and breathe customer centricity, consider success a team effort and remain curious in the face of ongoing change, you are the one for us!

Requirements

What you ideally bring with you:

  • You have very good oral and written Danish communication skills, as well as being friendly and insightful, so as to understand and assist our customers with any queries which may arise.
  • You have a strong interest in eCommerce and marketing and a passion for print and design, enabling you to provide the best solution for our customers and to chip in the success of their business.
  • You have good digital literacy, allowing you to connect with our customers on all channels to support them.
  • Especially in times like this, you exude persistence, and, as a reliable partner for our clients, maintain an overview of all the current solutions we can offer them (e.g. face masks, disposable menus). 

Offer

What you can look forward to:

  • A free place in an enthusiastic team with a common goal
  • A dedicated team leader at your side to support your and your team’s development
  • An appreciative atmosphere, large scope for decision-making, as well as open and direct communication to give you the possibility to find solutions for our customers independently
  • Opportunity to work from home occasionally to save you the commute to work
  • A safe employer who has withstood the Covid-19 crisis very well because of excellent international teamwork and an agile structure
  • Comprehensive, paid 4-week training course right from the beginning, as well as regular mentoring and training sessions afterwards; versatile development opportunities within and outside your team so that we are all working towards the same vision.
  • Reliable, weekly-rotating shift system (Mon. - Fri. 8 - 19) with shift times scheduled well in advance; full-time and part-time positions (min. 30h/ week)

What you can expect from our selection process:

First, we’ll get to know each other in a 20-minute conversation via phone or video. If this goes well, we’ll meet you personally in our office for a more comprehensive interview, a tour through our site and the opportunity to meet your prospective team leader and colleagues.

We are looking forward to your application. Your point of contact is Alyssa Majoor.

Interested in applying in a different way? Then click here for a video application: https://talentcube.com/job/X2WBB

Visit us on Facebook, Instagram or our Career Page to find out more about who we are.

  • https://www.facebook.com/LifeatVistaprintBerlin
  • https://www.instagram.com/lifeatvistaprintberlin/?hl=de
  • https://careers.vistaprint.com/life-in-vistaprint/

FaQs

How long will it take to receive a response to my application? You will receive a confirmation via email as soon as we have received your application. Afterwards, you will get further information via email about the status of your application within two weeks at the latest. If there are any delays, it is because our recruiting team is understaffed due to illness or holiday reasons. In this case, we ask you for your understanding and patience.

How can I get prepared for the job interview? I would like a first glance at the Vistaprint site in Berlin. How can I get further information? To get a better insight into life at Vistaprint, please feel free to visit us on our webpage, our career page, Instagram or Facebook.

Will a lockdown due to COVID-19 affect the application process? In this case we are able to adapt to your personal circumstances very flexibly. If you would like to visit our office and to talk to us in person, this can easily be arranged; naturally this will take place with special consideration to our hygiene rules. If you would like to refrain from that, we can guide you through the whole process remotely, except the office tour. In that case, you would get an invitation for a Zoom meeting in advance.

Is there an onboarding in spite of COVID-19? Of course, you will go through a 4-week training phase. It will take place mainly remotely, meaning that on your first day you would come to our office and to pick up the technical equipment. Afterwards, you would take part in the training session in a live session remotely from home.

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