• Sector: Customer Service
  • Contract: Full time


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Customer Care Specialist, Norwegian (f/m/d)

Germany » Berlin

Job description:


You are enthusiastic about small businesses and self-employed people and you want to be an important marketing partner for them? You would like to help them to stand out in the market amongst the big players? You have fun getting the best out of our customers’ business, supporting them with creative design and providing marketing advice specific to their business?
Apply as a Customer Care Specialist and become part of the Vistaprint world!


What makes working for Vistaprint so unique? Find it out by watching this video!!


What you can expect from our selection process:

First, we’ll get to know each other in a 20-minute conversation via phone or video. If this goes well, we’ll meet you personally in our office for a more comprehensive interview, a tour through our site and the opportunity to meet your prospective team leader and colleagues.


We are looking forward to your application. 

Visit us on Facebook, Instagram or our Career Page to find out more about who we are.


How long will it take to receive a response to my application? You will receive a confirmation via email as soon as we have received your application. Afterwards, you will get further information via email about the status of your application within two weeks at the latest. If there are any delays, it is because our recruiting team is understaffed due to illness or holiday reasons. In this case, we ask you for your understanding and patience.

How can I get prepared for the job interview? I would like a first glance at the Vistaprint site in Berlin. How can I get further information? To get a better insight into life at Vistaprint, please feel free to visit us on our webpage, our career page, Instagram or Facebook.

Will a lockdown due to COVID-19 affect the application process? In this case we are able to adapt to your personal circumstances very flexibly. If you would like to visit our office and to talk to us in person, this can easily be arranged; naturally this will take place with special consideration to our hygiene rules. If you would like to refrain from that, we can guide you through the whole process remotely, except the office tour. In that case, you would get an invitation for a Zoom meeting in advance.

Is there an onboarding in spite of COVID-19? Of course, you will go through a 4-week training phase. It will take place mainly remotely, meaning that on your first day you would come to our office and to pick up the technical equipment. Afterwards, you would take part in the training session in a live session remotely from home.


What you ideally bring with you:

  • You have very good oral and written Norwegian communication skills, as well as being friendly and empathetic, so as to understand and assist our customers with any queries which may arise.
  • You have a strong interest in eCommerce and marketing and a passion for print and design, enabling you to provide the best solution for our customers and to contribute to the success of their business.
  • You have good computer skills, allowing you to communicate with our customers on all channels to support them.
  • Especially in times like the Covid-19 crisis, you exude patience, and, as a reliable partner for our customers, maintain an overview of all the current solutions we can offer them (e.g. face masks, disposable menus).  


What you can look forward to:

  • A free place in an enthusiastic team with a common goal
  • A dedicated team leader at your side to support your and your team’s development
  • An appreciative atmosphere, large scope for decision-making, as well as open and direct communication to give you the possibility to find solutions for our customers independently
  • Opportunity to work from home occasionally to save you the commute to work
  • A safe employer who has withstood the Covid-19 crisis very well because of excellent international teamwork and an agile structure
  • Reliable, weekly-rotating shift system (Mon. - Fri. 8 - 19) with shift times scheduled well in advance; full-time and part-time positions (min. 30h/ week)
  • Comprehensive, paid 4-week training course right from the start, as well as regular coaching and training sessions afterwards; versatile development opportunities within and outside your team so that we are all working towards the same vision.


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