Information

  • Sector: Customer Service
  • Contract: Full time

Languages

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Customer Care Specialist Service & Design, Portuguese

Germany » Berlin

Job description:

Description


<p>At Vistaprint, we believe that everything we do has a lasting impact on our customers and on each other. It begins and ends with a passion for helping our customers succeed. We have a great focus on small business owners and strive for nothing less than helping them live their dreams! To give them our best, we empower our team with the autonomy they need to make smarter decisions and pursue higher value for our customers.</p>

<p><strong>What responsibilities are you going to have?</strong></p>

<p>Join our newly set up team of Customer Care Specialists for our Portuguese customers & provide first-class customer service to Portuguese customers via phone, email and chat. As a Customer Care Specialist you are the main person of contact for our customers for any request with regards to their order and design. Your goal is to exceed customer expectations and add value to their projects and business!</p>

Requirements


<p><strong>What do you need to bring to the table?</strong></p>

<ul><li>A truly customer-centric mindset and the unbreakable desire to provide the best solution, service and guidance possible to our customers</li><li>Empathy and the ability to adopt our customers’ perspectives</li><li>Strong interest in eCommerce and Marketing and a passion for Print and Design</li><li>Native level speaker in Portuguese</li><li>Excellent communication skills, both verbal and written</li><li>Demonstrated resilience and problem-solving ability</li><li>Previous experience in customer service beneficial</li></ul>



Offer


<p><strong>What do we have to offer?</strong></p>

<ul><li>Easygoing work environment with flat hierarchies in the center of Berlin</li><li>Fully paid comprehensive training period</li><li>Regular coaching and training sessions afterwards</li><li>Excellent development opportunities in a fast-growing company</li><li>Fantastic team spirit and regular events organized by our very own Engagement Team</li><li>Above average and evolving salary</li><li>Appealing benefits package including free public transportation (BVG-Ticket)</li><li>Part-time (min. 30h/ week) and full-time positions available</li><li>Pleasant working hours from Monday to Friday</li></ul>

<p><strong>Have we sparked your interest?</strong></p>

<p>We look forward to your application! Your point of contact is Mariola Axmann.</p>

<p>You can expect a timely response and an appreciative, fun atmosphere in our interview process.</p>

<p>Visit us on Facebook, Instagram and Youtube #LifeInVistaprintBerlin or https://careers.vistaprint.com/life-in-vistaprint/ to find out who we are.</p>

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