Customer Support Representative with Finnish

Job description:

Description

About the Project Our client is a global provider of innovative solutions in the e-mobility sector, supporting car manufacturers, fleet managers, and electric vehicle users. Through advanced platforms and services, the company enables seamless access to one of the largest charging networks in Europe and contributes to the transition toward sustainable mobility. Role Overview  As a Customer Support Representative, you will be responsible for delivering high-quality support to customers via inbound channels (voice and email). The role focuses on handling billing, account-related inquiries, and other customer service topics, ensuring a smooth and positive customer experience.   

Requirements

Requirements Language skills: C1 in the primary language + B2 EnglishStrong communication skills (both written and verbal)Good PC skills, including MS Office packagePrevious experience in customer service is preferredExperience in contract/account management is a plusExperience with billing, invoicing, or payment processes is an advantageProactive mindset and customer-oriented approachStrong organizational skills and ability to work independentlyAvailability for shift work Monday through Friday from 8:00 a.m. to 8:00 p.m.Ability to work from the office in GdańskAbility to work full-time Key Responsibilities Handle inbound customer interactions via phone and email in a professional and timely mannerProvide support on billing, invoices, and payment-related inquiriesAssist customers with account-related topics and general service requestsInvestigate and resolve customer issues by collaborating with internal teams when neededEnsure accurate documentation of all interactions in internal systemsMaintain a high level of customer satisfaction through proactive communication and problem-solvingFollow internal processes and client guidelines to ensure service quality and complianceIdentify recurring issues and contribute to continuous improvement initiatives

Offer

We offer: Opportunity to collaborate with leading business partnersComprehensive product training and intensive onboardingInternal training and opportunities for further educationExcellent office connection with public transportation due to the locationModern office in the Olivia Business Centre complex with modern workspaces, free drinks, and fruitsPrivate medical careMultisport cardSubsidy for glassesSubsidy for online courses (language learning, hobbies, self-development)Opportunity to receive an additional bonus of 1500 PLN for referring a friend to work. The bonus will be paid after the probation period and meeting the program conditions