Information

  • Sector: Agent
  • Contract: Permanent
  • Salary: 18.000 € - 24.000 € gross / year

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Danish or Dutch Speaking Technical Support

Ireland » Dublin

Job description:

<p><strong>Danish or Dutch Speaking Tech Support</strong></p>

<p><strong>North Dublin</strong></p>

<p><strong>€23,500 bonus up to €2k a year</strong></p>

<p>Our client requires candidates with good general IT skills and either fluent Danish or Dutch. </p>

<p>The role involves providing first-line technical support for basic or routine incoming service inquiries (answer questions, solve problems and perform basic troubleshooting using provided scripting and published materials). </p>

<p><br /> Ensuring high levels of customer service and successfully complete training activities to maintain technical and product knowledge</p>

<p><strong>Experience required:</strong> <br /> •Written and oral fluency in English and Danish or Dutch.<br /> •Excellent communication skills: verbal, written, listening, probing & reading<br /> •Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations to solve customer problems<br /> •Ability to employ patience and self-control in handling irate customers<br /> •Ability to follow proper procedures and work within established guidelines<br /> •Analytical problem solving skills; linear and logical troubleshooting skills<br /> •Ability to set expectations and deliver information in a positive way<br /> •Adapts well to changing circumstances, direction, and strategy <br /> •Be able to work as part of a strong and collaborative team</p>

<p><strong>Benefits:</strong> <br /> •20 days annual holiday 9 statutory days entitlement<br /> •Free Parking<br /> •Games Room / Breakout area<br /> •Pay for Performance bonus program<br /> •Discounts with various high street brands</p>

<p>Recruitment Direct is acting as a recruitment agency</p>

<p>€23.5k per year bonus</p>

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