Danish-Speaking Community Operations Analyst in Dublin

Job description:

Description

Do you have a keen eye for detail, a passion for problem-solving, and the drive to excel in a client-focused environment? Become a Community Operations Analyst in beautiful Dublin.In this role, you will support the integrity of a major global social networking platform by reviewing content, ensuring community standards are upheld, and contributing to a safe and positive online environment for all users.About the companyOur client is a trusted outsourcing partner for leading global organizations. They are a diverse team of innovators and achievers, proud of their ability to consistently exceed goals. You will work on a project for a global social networking company that develops applications enabling people to connect, share ideas, photos, videos, and engage online across multiple devices.What will you do?Assist the client’s community and resolve inquiries empathetically and accuratelyStay knowledgeable about client products and community standardsReview reported content within set turnaround times and quality metricsEnforce Terms of Use by monitoring reports of abuseMake balanced decisions and advocate for a positive user experienceInvestigate and resolve issues such as account support requests and abusive content reportsAnalyze data to identify ways to improve the overall user experienceIdentify workflow inefficiencies and propose solutionsUse market-specific insights to develop scalable community support solutionsRecognize trends and escalate issues outside policy to the global team

Requirements

Candidate profileNative or near-native proficiency in Danish (C2/C1)Fluent in English (minimum B2/C1)Strong cultural understanding of the Danish marketOffice experience preferred but not mandatoryReliable, consistent, and hard-workingPassionate about ensuring a positive and safe user experienceFlexible and able to work in a fast-paced environmentAbility to learn new information quicklyEssential competenciesStrong interpersonal, verbal, and written communication skillsHigh empathy and resilienceAbility to work under pressure and adapt to challengesGood decision-making and problem-solving skillsEffective time management and prioritizationAbility to work well in a teamConsistent achievement of KPIs

Offer

Full training and career development opportunitiesPrivate health insurancePension contribution (after 12 months of service)Bike to Work SchemeTax Saver Scheme