• Sector: Customer Service
  • Contract: Permanent


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Dutch Customer Experience Specialist

Ireland » Cork

Job description:

<p><strong>Voxpro powered by TELUS International</strong> is an award winning outsourcing company that is changing the way businesses approach customer experience.<br />To deliver upon our belief system, we build team of people who share our perspective and passion. Our success is our people. We believe in supporting talent and encouraging our employees to grow.</p>

<p>If you are creative, curious, and passionate about providing beautiful customer experience and motivated to make a difference, then this is an excellent opportunity for you to join our team and be part of really making a difference at Voxpro.</p>

<p> </p>

<p>As a <strong>Customer Experience Specialist</strong> in our <em>Airbnb account</em>, you will be providing support to Airbnb customers in <em>French </em>and <em>English</em>throughout their travelling experience with Airbnb. You will be promptly and efficiently dealing with customers who will contact you via inbound calls and emails/messages. You will manage all Airbnb customers requests, changes and cancellations as necessary, troubleshoot, providing information and solutions to customers and do so with the highest standards of professional customer care.</p>

<ul><li>Ability to write and speak fluently, clearly and concisely in<strong> English</strong> and <strong>Dutch</strong> is essential!</li><li>Excellent problem-solving abilities</li><li>Empathetic and can communicate in a caring and friendly manner</li><li>Strong time management skills and motivation to exceed expectations</li><li>Enjoy working in a fast-paced environment</li><li>Comfortable working with computers and multiple systems and the ability to learn and adapt to new ones</li><li>Strong team spirit with passion and drive to help users and deliver the best in customer service</li><li>Flexible with working hours & ok with working in shifts</li><li>Previous customer support experience is an advantage</li></ul>

<ul><li>Competitive salary</li><li>Free Onsite Gym</li><li>Tenure based VHI Healthcare</li><li>Free Staff carpark</li><li>Cycle to Work Scheme.</li><li>Learning & Development opportunities</li><li>Sports and social events</li><li>Bus tax saver scheme</li><li>Tenured based pension, paid maternity & paternity cover</li><li>Free onsite doctor</li><li>Onsite therapies (Massage, Reiki)</li><li>Onsite chickens!</li></ul>

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