Dutch Customer Expert in Lisbon - Tech company

Job description:

Description

Fluent in Dutch? Join a fast-growing tech company in Lisbon! Help connect customers with home service pros, enjoy paid training, private health insurance, and a competitive salary in a multicultural environment. ????????✨???????? Handle customer inquiries via phone, email, and chat. Support customers throughout their journey, offering expert advice and assistance. Conduct outbound calls to collect feedback, ensure satisfaction, or promote services. Maintain accurate records in the CRM system. Escalate issues when needed and contribute to process improvements. Collaborate with colleagues and provide regular updates to your manager.

Requirements

Native-level Dutch and good English skills. Previous experience in customer service (2+ years preferred). Strong communication and problem-solving abilities. A team player with organizational skills and a proactive mindset. Comfortable using digital tools (Google Docs, Salesforce, etc.). Motivated, curious, and committed to customer satisfaction.

Offer

Full-time position (40h/week), Monday to Friday, daytime shifts. Competitive salary package with bonuses for holidays and Christmas. Meal allowance paid monthly via debit card. Optional accommodation support (benefit-in-kind). Comprehensive training (paid upon successful completion). Private health insurance from day one. Work in a modern office in Lisbon, well connected by public transport. Career progression opportunities in an international environment.