Dutch-speaking Customer Service Agent - Malta

Job description:

Description

Do you want to work in the iGaming industry and build a career in customer service? Our client is looking for Dutch-speaking Customer Account Advisors to join their team in sunny Malta! Join our client’s European Customer Service team, assisting customers worldwide via live chat, phone, and email. Benefit from a complete relocation package including accommodation and flight reimbursement, and enjoy a hybrid working model in a modern office with sea views. About the companyOur partner is a globally recognized leader in online sports betting and gaming, providing users with extensive betting options, casino entertainment, poker, and innovative interactive experiences. Committed to security, responsible gaming, and exceptional customer service, our partner consistently delivers a trusted and engaging platform to millions worldwide. What will you do?Provide support to customers via live chat, phone, and emailHandle inquiries related to betting, payments, verification, and general account issuesReview and escalate customer queries to supervisors when necessaryLiaise with internal teams to resolve technical, payment, and betting queriesContribute to a positive and multicultural team environment

Requirements

Candidate profileFluent in spoken and written DutchGood written and spoken English skillsPassion for delivering excellent customer serviceStrong problem-solving skills and ability to find resolutionsFlexibility to work five out of seven days, including weekends and public holiday

Offer

Employer offersComplete relocation package:6 weeks of company-provided accommodation upon arrivalReimbursed flight ticket up to €285€800 monthly accommodation allowance for the first six months€100 monthly allowance for home visits during the first six monthsHybrid working model (office and home)Life & Health insuranceGym membership5% of gross annual salary added for pension savingsTraining and mentoring from day oneModern office in the heart of Sliema with sea views About MaltaEscape to the Mediterranean lifestyle with 300 days of sunshine, crystal-clear waters, and a welcoming international community. With English as an official language, a safe environment, and excellent healthcare, Malta offers the perfect balance between career growth and an enjoyable lifestyle. Nordic Jobs WorldwideNordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.