• Sector: Account Manager
  • Contract: Permanent


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Finance and Accounting Team Leader

Hungary » Budapest

Job description:

<p><br /><strong>Delivery</strong></p>

<ul><li>Owns service delivery of one project / large account multiple / accounts with multiple teams</li><li>Ensures delivery excellence in alignment with strategy, focusing on efficiency, productivity & quality</li><li>Responsible to create Service Level Agreement (SLA) dashboards for unit, in tandem with Transition team & ensure smooth handover</li><li>Resolves slippage issues, if any, with team leaders, escalate significant delivery issues, requiring senior management intervention as appropriate</li><li>Create mitigation plans for ensuring slippage / service credit-free delivery.</li><li>Drive Innovation and measure metrics on the same</li><li>Provide data to the stakeholders (Quality, HR, Finance, Admin) on time</li><li>Provides support in closure of SOW and MSA</li><li>Provides input for RFIs / RFPs as appropriate and support for the creation of sales collateral such as case-studies, whitepapers, etc. (Process)</li></ul>


<ul><li>Identify areas of security lapses and immediately act upon security incidents</li><li>Contributes to the development / review of appropriate business continuity plans – ensures periodic drills & review of the same</li><li>Ensures successful deployment of business continuity plans in project teams during contingent situations</li></ul>

<p><strong>General Process Control</strong></p>

<ul><li>Ensures process automation, digital dash boards and web portals in every process / account</li><li>Evaluates process change feasibility & where required, articulates need / benefits to the customer and drives the improvement process</li><li>Ensures span of control</li><li>Regularly benchmarks process with similar processes in TCS / Industry</li></ul>

<p><strong>Financial Control</strong></p>

<ul><li>Ensures time sheet compliance, nil billing leakages, H1/H2 compliance, targeted retention</li><li>Owns the revenue targets for assigned account & ensures achievement</li><li>Improve profitability by managing cost & facilitating debt collections</li><li>Ensures timely billing & compliance to time sheets in process teams</li><li>Ensures minimal lead-time in conversion of non-billable to billable resources in account</li></ul>

<p><strong>Quality Functions</strong></p>

<ul><li>Participation and enablement of certifications related to quality, compliance, process standardization, etc</li><li>Ensures that documentation and reusable assets are created in engagements / project teams & shared as appropriate – Knowledge Management</li><li>Shares best-practices, ensures standardization & replication of processes</li><li>Monitors how many reusable assets has been used in the various processes</li></ul>

<p><strong>Customer Satisfaction</strong></p>

<ul><li>Ensures high customer satisfaction levels & conducts periodic dipsticks to measure the same through structured VoC templates</li><li>Periodically reviews metrics with customer</li><li>Ensures customer visits are well-managed</li><li>Interfaces with customer to address escalated concerns</li><li>Participates in client presentations to showcase project’s depth of delivery expertise / capability & explores opportunities to increase wallet share from customer</li><li>Manages client visits / floor walks to delivery site & appropriately projects delivery capabilities</li></ul>

<p><strong>People Management</strong></p>

<ul><li>Ensures timely redressal of project associates’ grievances, arbitrating where required</li><li>Ensures fluidity & rotation to manage associate aspirations and account needs</li><li>Ensures all Deployment HR initiatives are communicated & implemented</li><li>Organizes adequate team-building activities such off-sites, team lunches, etc on a periodic basis</li><li>Sets reasonable, challenging and clear performance goals for direct reports, communicates expectations clearly, monitors performance & provides appropriate feedback</li><li>Communicates regularly and motivates the team ensuring retention management</li><li>Ensures team members are provided opportunities to further their career aspirations in line with their capabilities and organizational requirements thereby creating a Job rotation culture</li><li>Identifies individuals in the process and grooms them to ensure Succession planning</li><li>Monitors associate morale periodically, through dip-stick / skip-level meetings, open houses, etc</li><li>Encourages initiatives to foster work-life balance & make the work-environment lively</li><li>Identifies & assigns appropriate roles to team members while discussing an appropriate career path for direct team members</li><li>Monitors gaps in one’s own required competencies & creates a development plan vis-à-vis one’s current / aspirational role in discussion with manager</li><li>Enrolls for relevant learning / development programs to bridge competency gaps</li><li>Participates in learning sessions to share one’s own expertise in process / domain / management scope as required</li><li>Participates in recruitment activities to source talent in live with organizational goals</li></ul>

<ul><li>Graduation in Commerce or Economics or Accounts or Finance, as Major</li><li>Over all 5-8 years of experience</li><li>Core experience of 5 years in Finance & Accounting (AP / AR / GL)</li><li>3 years in People Management experience in similar field</li></ul>

<p> </p>

<ul><li>Internal career path</li><li>Cafeteria</li><li>A colorful and dynamic work environment with a great diversity of people, cultures and business areas</li><li>An open culture that improves the quality of life<br /> </li></ul>

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