French Client Assistant in Paris

Job description:

Description

<p><strong>THE INDIE ADVENTURE</strong><br />What started off as a 3 van rental company in Portugal, brought to reality in 2013, has become Europe’s largest campervan rental company. With a fleet of 1.000+ vehicles, Indie Campers currently operates over 35 locations across Portugal, Spain, France (+ Corsica), Italy (+ Sicily & Sardinia), Germany, Netherlands, Switzerland, Belgium, Croatia, UK, Ireland and Iceland (and opening more destinations at any moment).<br />Aiming to provide travelers with the ultimate road trip experience, Indie Campers offers the opportunity to start a journey in one location and end it in any of our other depots across Europe.</p>

<p><br /><strong>SCOPE </strong></p>

<p>This is an incredible opportunity to join Indie Campers, Europe’s no 1 road trip provider. You will be the "face" of our company and ensures guests receive outstanding service. Besides that, you will help coordinate all operational and support activities.</p>

<p><br /><strong>RESPONSIBILITIES</strong></p>

<ul><li>Direct contact with the clients, providing world-class customer service</li><li>Receive and deliver the campervans (check-ins and check-outs)</li><li>Using oral and written communication skills to register guests, process payments and explain the van</li><li>Maintain updated information on van availability, reservations, and guest communications</li><li>Perform all the supportive functions in order to make sure operations run smoothly, including picking up guests from/to the airport and prepare vans</li><li>Verify and prepare vans before each booking</li><li>Performing inspections and keeping complete, accurate records of the vehicle’s condition.</li></ul>

Requirements

<p>PROFILE REQUIREMENTS</p>

<ul><li>Relevant Experience in Hospitality or Customer Service Position</li><li>Degree in Tourism or Hospitality is a plus</li><li>Fluent in <strong>English </strong>and <strong>French </strong>(mandatory)</li><li>Valid Driver's license and confidence to drive a campervan (mandatory)</li><li>International Study or Work Experience (plus)</li><li>Outgoing and friendly with a gregarious personality and a natural talent for customer service</li><li>Excellent communication and people skills</li><li>A dynamic and proactive approach</li><li>Problem Solver</li><li>Flexibility and availability for last-minute challenges and ability to focus on customer satisfaction</li><li>Responsible, organized and capacity for critical reflection.</li></ul>

Offer

<p><strong>INDIE PERKS</strong></p>

<ul><li>Office Breakfast</li><li>Free Vans & Extras</li><li>Partnerships & Discounts</li><li>Health Insurance</li><li>Free Gym</li><li>Team Events</li></ul>