Information

  • Sector: Marketing and Communications
  • Contract: Full time

Languages

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French CRM Executive to casino client in London!

United Kingdom » London

Job description:

Description

Do you have a passion for Sport or Casino and would like to take the next step in your career?Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.The role in a nutshell:In this role, you’ll be responsible for proposing and executing the CRM campaigns for 4 amazing brands for the French market. You’ll be writing copy, creating images, building landing pages, creating target groups and sending communications to hundreds of thousands of customers about Sports, Casino and Poker every single week.What you'll be doing:Responsible for proposing CRM & promotional activities. Ideation and creative thinking required as promotions and campaigns must increase customer satisfaction and engagementWrites copy in French and English for our communications, banners and landing pages for our Sports, Casino, Poker and general communicationsCreate images in our image/banner creation tools such as Kitroom, Bannerflow and SpirableWhenever required, brief and align with our MarCom teams for image requirementsSet up promotions in our internal tools such as EDS, PAT and BackofficeCreate landing pages, banners, pop ups and emails/sms/push notificationsWrites T&Cs (based on templates) for our promotionsTranslates copy for Acquisition, CRM Cycles and other stakeholdersEnsures CS queries get handled with in a timely manner for the best customer experienceMakes process improvements to drive greater efficiency. Ensures SLAs are adhered toCross functional team collaboration and stakeholder management (e.g. work closely with trading, BI & analytics, VIP, creative teams etc.)Occasional:Report on KPI performance in Frances.

Requirements

What need from you:Strong analytical skills and process orientationEducational (Bachelor or Master) in Marketing or Business ManagementNature of the work requires deep understanding of CRM promotions and tool mechanics, creative thinking to generate concepts, and analytical thinking to assess and optimise activities to drive commercial impactFrench at native speaker level and a good understanding of French cultureStrong written and spoken English language skillsDesired: At least 1-year experience in a CRM roleExperience working with Optimove, ExactTarget, Salesforce or similar CRM toolsExperience within the online gaming industry

Offer

Full relocation supportHealth insurance

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