Information

  • Sector: Agent
  • Contract: Permanent

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French Speaking Customer Support

Ireland » Dublin

Job description:

Description


<p><strong><span>French Speaking Customer Support</span></strong></p>

<p><strong><span>Dublin, Ireland</span></strong></p>

<p><strong><span>€25,000 bonus (up to €1600)</span></strong></p>

<p><span> </span></p>

<p><strong><span>Scope of the role</span></strong></p>

<p><span>You will be responsible for handling inbound calls assisting customers with site navigation, processing orders and online order tracking. You will also be responsible for handling delivery issues, refunds and light troubleshooting of website issues. </span></p>

<p><span><span>You will need to listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Track, document and retrieve information in call tracking database, notating accounts as required. It will also be essential to maintain a broad knowledge of client products/services.</span></span></p>

<p><span> </span></p>

<p><strong>The offer</strong></p>

<ul><li>Base Salary plus Performance-Based Bonus Scheme</li><li>20 days annual holiday 9 statutory days entitlement </li><li>Career progression opportunities </li><li>Discount website with various offers against high street brands, holiday breaks and Dublin restaurants</li><li>Excellent company benefits including pension, life assurance, education allowance, discounts on gym memberships, VHI medical plan and discounted phone plan to name a few</li><li>Free parking and an on-site canteen </li></ul>

<p><strong><span><span> </span></span></strong></p>

<p><strong><span>Required Candidate Skills</span></strong></p>

<ul><li>Fluent oral and written communication skills in both French and English</li><li>Leaving cert or High School education</li><li>Candidates should have some customer service experience</li><li>Strong positive customer service orientated. Customer service skill and ability to adapt to customer situations, to include excellent listening skills, ability to empathize, analyze, and resolve customer issue, deescalate situation and taking ownership of customer satisfaction</li><li>Strong computer navigation skills and PC Knowledge (multiple screens and programs)</li><li>Strong problem-solving and multi-tasking skills, as well as attention to detail</li><li>Ability to multitask (i.e. speaking, listening, entering and documenting information simultaneously while managing the pace of the call and maintaining focus on the customer)</li><li>Strong work ethic (i.e. good attendance, team player, passionate about meeting performance expectations and KPIs).</li><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>

<p><span> </span></p>

<p><span> </span></p>

<p><span>The role involves working 40 hours a week, working 5 days a week, shifts during the hours of 9am to 9pm Monday to Sunday.</span></p>

Offer


<p>€25k - 27k per year</p>

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