Information

  • Sector: Customer Service
  • Contract: Full time

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German Client Account Specialist - Berlin

Germany » Berlin

Job description:

Description


<p><strong>Job Title</strong>: Client Account Specialist (m/f/d) Spezialist für Online-Werbung<br /><strong>Location</strong>: Berlin, Germany</p>

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<p><strong>EXCELLENT OPPORTUNITY TO JOIN A WELL RECOGNISED GLOBAL ORGANISATION</strong><br /> </p>

<p>Our client is seeking to employ a<strong>n Online Advertising Specialist </strong><strong>to join their exciting team</strong><strong>.</strong> This position offers you the opportunity to work alongside their high-profile clients who specialise in internet-based searching and video sharing platforms. In this role you will be working on site in Berlin providing high quality customer assistance. You will apply an understanding of their client’s products and drive ROI to an existing customer starting of small and medium business accounts with further development opportunities.</p>

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<p><strong><em>The Role:</em></strong></p>

<ul><li>Provide high quality online customer service via phone, chat and email that exceeds the customers’ expectations</li><li>Deliver efficient troubleshooting and query resolution</li><li>Assist customers with account optimisation through various communication channels including social networks</li><li>Upsell additional product features to existing B2B customers</li><li>Identify, qualify and overcome customer objections</li><li>Ability to research and develop knowledge of customers products and services</li><li>Collaborate with other departments to resolve customer escalations within agreed timeline</li><li>Meet deadlines with a fast-paced environment</li><li>Use initiative to identifying trends and/or process improvements</li><li>Participate in on-going product training and process upskilling</li><li>Gain an in-depth knowledge and understanding of all online advertising services including PPC, Maps, Analytics, Shopping and Search</li></ul>

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Requirements


<p><strong><em>The Candidate</em></strong><em>:</em></p>

<ul><li>Fluency in written and spoken German is essential</li><li>Additionally, fluency in English (B2) for communication purposes</li><li>Preferably 1 years’ experience in a customer service-related field</li><li>Excellent communication and negotiation skills and confidence in dealing with customers</li><li>Comfortable working in an online environment with general computer literacy</li><li>Strong analytical and problem-solving abilities</li><li>Self-motivation to meet and exceed individual and team targets</li><li>General knowledge of social media and digital platforms</li><li>Ability to work individually and as part of a team</li></ul>

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