Information

  • Sector: Agent
  • Contract: Permanent
  • Salary: 18.000 € - 24.000 € gross / year

Languages

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German/ Dutch/ French Customer Service - Financial Services

United Kingdom » Edinburgh

Job description:

<p><strong>German/ Dutch/ French Customer Service roles - Financial Services</strong></p>

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<p><strong>Looking for a new career abroad? Linked to Banking & Finance through your education, experience or simply – interest? Speak English and German, Dutch or French fluently, and have excellent communication skills? Well, we may have a great job for you!</strong></p>

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<p>Our Client is a provider of Customer Communication solutions for businesses. They work for a number of industries, with a strong focus on Banking & Finance, and they co-operate with some of the most respected banks and financial institutions worldwide.</p>

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<p>They are looking for <strong>German/ Dutch/ French speaking Customer Service Agents</strong> to join their individual and business clients support team based in Edinburgh!</p>

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<p><strong>Your responsibilities will be:</strong></p>

<ul><li>Providing support on the use of banking products (e.g. accounts, cards, online banking) via phone and email (in German, Dutch or French).</li><li>Dealing with the variety of inquiries: from questions - through problems – to customers’ feedback.</li><li>Following internal procedures and processes.</li><li>Co-operating with national and international teams in the resolution of customers’ queries.</li></ul>

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<p><strong><em>This role DOES NOT involve Sales nor Consultancy, so you WILL NOT be selling credit cards/ accounts/ loans, nor will you be advising customers e.g. on their financial investments. You will be dealing exclusively with Customer Support matters.</em></strong></p>

<p><strong>Who are they looking for?</strong></p>

<ul><li>Languages – English + German, Dutch or French at the fluent level.</li><li>Interest in Financial field.</li><li>Excellent communication and interpersonal skills.</li><li>Very strong PC skills (MS Office, Internet, databases).</li><li>Good analytical and problem-solving skills.</li><li>Ability to understand and follow procedures.</li><li>Proactiveness.</li><li>Team-orientation.</li></ul>

<p><strong>On offer:</strong></p>

<ul><li>Excellent basic salary + monthly incentive scheme.</li><li>Flexible shifts.</li><li>Employee benefits scheme.</li><li>Great initial and on-going training.</li><li>Career development – internal and external.</li></ul>

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<p><strong>If you feel that you are a perfect (or almost-perfect) candidate for the role, please send us your CV and we will review it asap! </strong></p>

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NOELIA R

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