Information

  • Sector: Agent
  • Contract: Permanent
  • Salary: 18.000 € - 24.000 € gross / year

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German/French/Italian/Portuguese Technical Customer Service

United Kingdom » Edinburgh

Job description:

<p><strong>German/ French/ Italian/ Portuguese Customer Service roles – IT, Technology & Electronics</strong></p>

<p> </p>

<p><strong>Interested in Technology? Are you more into IT & Consumer Electronics?</strong></p>

<p><strong>Are you passionate about people – like to talk to them, help them, create relationships?</strong></p>

<p><strong>Want to experience working in multicultural environment?</strong></p>

<p><strong>Looking for a reputable company that offers real career development opportunities?</strong></p>

<p><strong>Speak German, French, Italian or Portuguese fluently?</strong></p>

<p> </p>

<p><strong>Look no more!</strong></p>

<p> </p>

<p>On behalf of our client – a global outsourcing company – we are recruiting for a number of Technology-related Customer Service roles. All the roles are based in their Multilingual Contact Centre in Edinburgh and require fluency in English, as well as in German, French, Italian or Portuguese.</p>

<p> </p>

<p>Depending on your skills and preference, you will have the opportunity to join one of their departments working either within IT & Computers (software & hardware) or Consumer Electronics (game consoles, mobile phones/ smartphones/ tablets, audio/ video products and systems, etc.)</p>

<p> </p>

<p>Thanks to the combination of dealing with non-technical customer service (but still on technical product!) as well as technical queries, those roles can be a great first step to developing a career within both: Technical Support or non-technical Customer Support!</p>

<p> </p>

<p><strong>Responsibilities:</strong></p>

<ul><li>Responding to customers’ enquiries via phone and email in a timely and professional manner (in German, French, Italian or Portuguese).</li><li>Problem-solving and troubleshooting any issues arising around the product (both: non-technical and technical).</li><li>Providing customers with advice and information on products details.</li><li>Dealing with complaints and resolving them to customers’ satisfaction.</li><li>Keeping up-to-date with the developments of products and services.</li><li>Following internal procedures and keeping relevant databases and documentation updated.</li></ul>

<p><strong>Requirements:</strong></p>

<ul><li>Fluency in English and German, French, Italian or Portuguese.</li><li>Very strong communication skills, with the ability to clearly explain technical terms to a non-technical customer.</li><li>Good analytical and problem-solving skills.</li><li>Technical knowledge and understanding.</li><li>Great team-work skills, but also ability to manage own work and tasks.</li></ul>

<p><strong>Offer:</strong></p>

<ul><li>Excellent basic salary and benefits.</li><li>Flexible or stable working hours, depending on the department and preferences.</li><li>Employee discounts & benefits scheme.</li><li>Great initial training and on-going learning & development opportunities.</li></ul>

<p> </p>

<p><strong>Ever thought that your passion for technology may give you a chance for international career? Let us review your CV and make it happen!</strong></p>

Find a Genius in Edinburgh

NOELIA R

I live in Edinburgh