Information

  • Sector: Customer Service
  • Contract: Full time

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German Speaking Customer Service Team Leader

United Kingdom » London

Job description:

Description


<p>This fantastic global business is looking for a German Speaking Team Manager, this brilliant team is the <strong>number 1</strong>Customer Service team in the campaign!</p>

<p>The account is a trendy furniture company with a team of 7 customer service agents all German speaking inbound calls.</p>

<p>As the Team Manager you will be responsible for conducting monthly performance reviews, the end to end performance management of the agents, regular quality management of the agents, ensuring the team members are fully compliant in carrying out their duties.</p>

<p>All we ask from you is…</p>

<ul><li>Fluent in both <strong>English and German</strong></li><li>1 year previous management experience</li><li>Attention to detail</li><li>A proven track record in performance and achieving targets within a call centre environment.</li></ul>

<p>To find out more about this great opportunity click the link to apply!</p>

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