German Week Hiring: Customer Service/ Claims Representative

Job description:

Description

As part of German Week, we’re hiring talented, German‑speaking professionals for two entry-to-intermediate tracks. Apply once and choose your track: Customer Service or Claims. How to apply: Submit your CV (German or English) and tell us your preferred track in the subject line or application form: “Customer Service” or “Claims.”  About the Roles (choose one track)Track A — Customer Service RepresentativeYou’ll be the first point of contact for customers, delivering clear answers and a great experience.What you’ll doHandle inbound inquiries via phone, email, and chat in German (and English as needed)Provide accurate information on products, services, and policiesTroubleshoot issues and follow through to resolutionCapture notes and update customer records in our systemsPartner with internal teams to resolve complex questions What you bringExperience in a customer-facing role (contact center or service desk a plus)Excellent listening, communication, and problem‑solving skillsComfort navigating multiple systems and documenting accuratelyFluency in German (C1+) and English  Track B — Claims RepresentativeYou’ll guide customers through the claims journey, ensuring accuracy, fairness, and timely outcomes.What you’ll doReceive, review, and document claim submissionsVerify policy/coverage details and explain next steps clearlyCoordinate with adjusters and internal specialists to resolve claimsMaintain precise records and uphold confidentiality/compliance standardsProvide proactive status updates to customers What you bringExperience in claims, insurance, or healthcare administration is a plus (training provided)Strong attention to detail, numerical accuracy, and organizationClear, empathetic communication with a customer-first mindsetFluency in German (B2/C1+) and English  

Requirements

Application Instructions (one ad, two options)Apply once with your CV (English).In your application, indicate one preferred track: “Customer Service” or “Claims.” If you’re open to both, list them in order of preference. 

Offer

What We OfferCompetitive salary and comprehensive benefitsHealth coverage from day onePaid time off and flexible work arrangementsStructured training and clear career pathways (Customer Service or Claims)An inclusive, supportive, and international team culture Who thrives hereYou enjoy helping people and communicating with clarity and empathyYou stay calm under pressure, manage priorities, and own outcomesYou learn fast, adapt to process updates, and use feedback to improveWe’re an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.