Information

  • Sector: Customer Service
  • Contract: To negotiate

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Junior IT Helpdesk

Belgium » Brussels

Job description:

<p>• Answering questions from our European customers on both technical and functional aspects of the Library-division products, being fully responsible for the resolution of issues you are handling.<br />• Proactively keeping customers informed of how and when problems are resolved with focus on retention and reference ability, documenting all information in required tracking systems.<br />• Contributing and maintaining information in our centralized database.<br />• Developing product knowledge and identifying areas for further specialization. </p>

<p>• <strong>Multilingual (Dutch, French and English at least communicative level) is a must</strong><br />• Graduate in Computer Science or similar<br />• Strong in problem analysis and resolution<br />• Strong communication skills<br />• Teamplayer<br />• Understanding of IT infrastructure and best practices</p>

<p>• A sense of urgency - Conduct your work with intensity and speed. Huddle fast. Make fact-based decisions. Use good judgment. Keeping the initiatives moving. Repeat.<br />• A passion for customer success – Be responsive. Follow through on promises. Reject mediocrity. Be obsessive about doing better. Be accessible and communicate proactively. Be selfless. Work as One Infor.<br />• A thirst for innovation – Be curious. Be a change agent. Some ideas will prove out, and other will not. Fail fast. Iterate. Stay ahead of technology.<br />• A focus on results - Never ignore results and facts. Learn and adjust. Focus on quality in all that you do. Do more of what works; less of what is not working. Invest your time in value creation. Act like an owner with an adaptive, entrepreneurial spirit.<br />• A sense of community - Show compassion and caring for others. Be socially responsible. Be inclusive.</p>

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