Swedish-speaking Customer Service agent to Cyprus

Job description:

Description

Are you Swedish speaking, thrives in a Customer Support environment, are fast and efficient and perhaps also love to work in the sun 300 days a year? Well, keep reading! Meet the clientTheir aim is to be the world leader in gaming entertainment by providing their customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. They are home to more than 30 well-known brands and they are committed to long-term development and sustainability, and they are trying to revolutionize our industry for the benefit of their players, themselves, and the entertainment industry as a whole.Job DescriptionAs a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.Your ResponsibilitiesEffectively communicating with customers in their designated languageA high emphasis on quality, with particular attention to detail and accuracyProviding an outstanding client experience and resolving issues on first contactResolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolutionResponding to client inquiries via chat and Email in a timely and professional wayEscalating requests where neededThoroughly investigating player concernsPromoting a “Safer Gaming” philosophyStaying UpToDate on rules, processes, and licencing needsContributing to collective effort by achieving necessary resultsGo above and beyond when engaging customersTaking part in the Onboarding Programs

Requirements

English fluency and native level of SwedishProven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.Strong communication/public relations along with active listening skills required.Customer orientation and the ability to adapt and respond to diverse sorts of characters.Proficiency working on computers and touch typing are required.Ability to perform under pressure.Accountability and conscientiousness.

Offer

What's in it for YOU?You'll be joining an excellent work environment where you're valued and rewarded. Enjoy an attractive salary package complemented by a monthly incentive bonus and monetary vouchers on birthdays and other special occasions. Take advantage of a fully equipped kitchen and a vibrant in-house entertaining space. You’ll also have the option to enrol in the company's medical insurance and pension plans. On top of that, enjoy exciting company activities such as monthly lunches, corporate gatherings, team competitions, an intercompany football team, and more. Most importantly, you'll have the opportunity to grow professionally within one of the world's largest iGaming organisations.Relocation Perks:Flights, transportation, and free accommodation for 2 weeksMonthly rent allowanceMedical insuranceWe will help you with all practical matters such as finding suitable housing to get you a great start in Cyprus!What it's like to work at the company They believe that people come first, and their "family-oriented" global culture is what drives them. They care about their employees and make certain that they have access to the most relevant and helpful tools and benefitsBenefits of living and working in CyprusFantastic Cypriot weather -350 days of sunshine a yearAdvantageous tax rates - 0% income tax up to € 19,000 / yearEU member state - Direct flights from the majority of EU citiesEnglish is widely spokenPlenty of fresh air with low pollution levelsPeaceful society with low crime ratesStunning beaches and natural scenery and incredible historyLarge expat community