Information

  • Sector: Customer Service
  • Contract: Permanent

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Technical Support with Czech or Hungarian

Czech Republic » Prague

Job description:

Description


<ul><li>You will be the first point of contact to our clients</li><li>You will assist and guide customers throughout the solution with available technical resources</li><li>Maximize customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques</li><li>Identify and analyse customers’ issues</li><li>Coordinator, you will follow the cases of support since the opening of the incident until its resolution and its closure</li><li>Follow the technical case from the beginning to the resolution of the incident and inform the customers’ </li><li>Your discernment allows you to identify the functional and relevant improvements wished by the users</li><li>You will work in collaboration with the Account Manager team</li></ul>

Requirements


<ul><li>Bachelor`s Degree</li><li>Minimum 2 years of experience in Customer Service</li><li>Knowledge in hotels, tourism or online distribution is a real bonus</li><li>Strong computer skills</li><li>Fluent English and Czech or Hungarian (Czech is an advantage)</li><li>Flexibility, dynamism and adaptability</li><li>Team spirit, ability to work well with others</li></ul>



Offer


<ul><li>Full time permanent contract</li><li>2 weeks fully paid training in Paris </li><li>Modern office in the city center of Prague</li><li>Competitive salary</li></ul>

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