• Sector: Tourism
  • Contract: Permanent


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Travel Online Agent with German – perm contract

Greece » Athens

Job description:


<p>DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We are specialized in finding European language-speaking jobs for job seekers in numerous European countries. We are experienced in the multilingual BPO sector, and our fully-trained expert recruiters help and advise job seekers throughout the entire recruitment process . Our candidates are always treated with great attention and with high priority and our services are free of charge.</p>

<p><strong>About the role:</strong></p>

<p>In this role you will have to your passion for travel into action in customer service. After your training period (paid), you will be:<br />- the first point of contact for the world’s first class accommodation partners by<br />phone and email; resolving basic questions and queries, such as modifications to<br />rooms, rates and availability, extranet tooling etc.</p>

<p><strong>The scope of this position is really straightforward:</strong></p>

<ul><li>Interact with other departments to resolve more complex cases;</li><li>Provide a step-by-step guidance to customers;</li><li>Working together with team coaches and trainers to constantly keep your knowledge up-to-date</li><li>Providing accurate, valid, and complete information by using the right tools,</li></ul>

<p>methods, and processes.</p>

<ul><li>Ensuring a high level of partner service and a positive partner experience</li><li>Making effective decisions on when to escalate a case</li></ul>


<ul><li>German fluent and English at good level</li><li>Availability to relocate to Athens , Greece</li><li>A keen interest in travel</li><li>Availability to work full-time and in shifts if needed</li><li>Excellent communication skills and active listening</li><li>Time management skills;</li></ul>

<p>*<strong>Experience in a Customer Service environment is a plus *</strong></p>

<p><strong>REQUIRED COMPETENCIES:</strong></p>

<ul><li>Customer Focus</li><li>Communication</li><li>Organising</li><li>Relationship building</li><li>Problem solving</li><li>Adapting to change, flexibility</li><li>Accountability and reliability</li></ul>


<ul><li>Competitive remuneration salary and performance-based incentives</li><li>25 days’ annual leave per year</li><li>Permanent contract</li><li>Private health insurance after 3 months</li><li>Family-friendly environment</li><li>Excellent working premises in Athens city center</li><li>Team buildings activities and holiday parties;</li><li>Great work environment</li><li>Certified Trainings</li><li>Career prospects</li><li>Flight ticket paid + 1 week accomodation</li></ul>

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