Norwegian speaking Customer Support Agent to Riga, Latvia

Join Our Clients Team in Riga as a Customer Support Agent!

Are you fluent in Norwegian and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned international fin-tech client.

Work Experience / Responsibilities:

• Handle phone calls with customer queries and provide resolutions to end-users.
• Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.
• Ensure cases are resolved within the case life cycle, meeting individual balanced scorecard criteria.
• Escalate priority issues per client specifications to the immediate lead as applicable.
• Work independently and within a team, fostering effective communication with internal and external contacts.
• Provide exemplary customer satisfaction and meet quality standards on all handled contacts.
• Handle contacts while maintaining targets defined for the project: response time, handle time, and resolution rate aligned with Project KRAs.
• Undertake any additional ad hoc tasks contributing to improved client service 
• Attend required trainings.

Preferred Competencies:

• Advanced understanding of using computers, adept at multitasking across systems and applications.
• Optimistic, friendly, positive, and self-motivated personality.
• Ability to work in a team-oriented, service-oriented profile with a focus on problem-solving.
• Willingness to work shift hours/part-time (if necessary), adapting quickly to changes.
• For agents handling written customer contact: Excellent written communication skills in Danish 
• Clear background check with no criminal record, default payments, or unfavorable credit data.
• Minimum age of 18 years old.

• Native or near-native proficiency in Norwegian (CEFR level C1)
• Good English skills (B1+ or better) in writing and speaking 
• Previous experience in a customer service environment is an advantage.