Operations Director (Digital Marketing)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Operations Director (Digital Marketing) for their Dubliln office. 

Position: Operations Director (Digital Marketing)

Location: Dublin, Ireland 

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Focus on strategic planning and goal setting as defined with the COO or EVP Operations 
• Direct the operations in support of its goals 
• Manage multiple projects and clients 
• Ensure that the Account Managers delivering in line with the role KPIs
• Propose and fulfill the approved management budgets
• Implement company-wide management-approved strategies
• Perform follow-ups with the corporate clients and create a close relation with high-level decision-makers in order to create new business opportunities
• Identify potential risks and potentia for improvement
• Review of KPI’s and margins of projects assigned 
• Interaction with other departments in order to improve the projects
• Ensure the processes of continuous improvement
• Provide to the Managers a clear sense of direction and ensure development of positive working environment. 

• Native/fluent in English, both oral and written
• Minimum 2 years of experience as an Operations Director in BPO, Customer Experience Management or Shared Services for international markets
• Higher education degree is mandatory for this role
• Experience in Digital Marketing, Advertisement or similar industries will be considered as an advantage 
• Strong interest in technology 
• Computer literate with sound knowledge of Microsoft Office package
• Experience in managing financials: budget, margin and P&L
• Strong management & leadership skills
• Customer and goal oriented
• Strategic thinker with ability to make sound decisions.