Customer Delight for Social Media with German (f/m/x)

** Signing Bonus 2000€ **

Become a member of our ambitious and motivated support team. Ensure customers satisfaction by representing one of the world’s most recognizable companies and supporting their business.

Responsibility

• Provide support to high level clients to help them grow across multiple channels - chat, email and phone;
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain;
• Provide pre and post-sales support for all self-service products;
• Provide product and tool support to enhance clients’ experience;
• Identify and solve problems technical bugs and ads’ delivery issues;
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions;
• Provide vital product insights and feedback from our customers to engineering.

• Native level written and verbal communication skills in German;
• Good knowledge of English (B2 level) required;
• Computer skills (basic skills mandatory, advanced skills like coding preferential);
• Good analytic skills and logical thinking;
• Excellent communication skills: verbal, written, listening skills;
• Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform;
• Ability to multitask and work under pressure;
• Availability Monday to Sunday, including rotating weekends.