Customer Support for Food Delivery Company - Danish

Do you want to work in a new office in Barcelona? Join our client´s team of passionate customer-centric individuals with a track record of achievement in providing exceptional service to customers in Denmark!

• Respond to customer enquiries via chats, calls, social media queries & emails
• Provide customers with product and service information
• Research required information using available resources
• Identify customer needs
• Manage and resolve customer complaints
• Maintain an up to date customer information system
• Identify and escalate priority issues
• Follow up customer calls where necessary

Skills

• Goal-oriented
• Proactive
• Sense of urgency
• Positive and professional
• Strong communicator – verbal and written
• Willing to go above and beyond to exceed customer expectations
• Strong time management
• Accurate and able to follow processes and procedures

• Strong preference for candidates based in Barcelona, Spain; willing to consider candidates able to relocate to Barcelona
• Native / Fluent in Danish (verbal and written), with a good command of English
• Strong customer orientation (previous customer service experience is advantageous)
• Available to work shifts (International Call Centre)
• Office-based
• Strong PC literacy