Customer Service Agent (German)

David Kennedy Recruitment is working with a leading BPO/outsourcing company who is seeking to onboard German speaking Customer Support Representative for their Barcelona office. 

Position: Customer Support Representative

Location: Barcelona, Spain

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Solve complex technical enquiries for all products within the Client's range
• Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting
• Process all Client requests in accordance with company processes and guidelines across all product ranges
• Provide superior levels of quality in all transactions with strict adherence to governing laws
• Identify new opportunities to cross-sell and upsell without compromising the values of the company
• Support new sales opportunities and provide insight and feedback to improve the customer experience.

• Native/fluent in German, both oral and written (C2 level). Fluent in English
• Previous experience in Customer service roles, ideally from BPO/call centre environment - an advantage
• Computer literate with sound knowledge of Microsoft Office package
• Excellent communication skills with ability to emphasize and drive the problem to solution 
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time.