Customer Service Agent (m/f/x) - German speaking

Company Description

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.

Job Description

Your daily pitch

Are you good at dealing with other people? Are you motivated to solve problems and help customers? We offer you a dynamic working environment where communication with customers takes place via email and live chat. Our customer service team is one of the foundations of our success. We want you to represent us and continue to provide an excellent customer experience.

Are you ready to bring the power and thrill of excitement to your working life? Then show us what you can do - because we are looking for Customer Service Agents (m/f/x) to join our team!

The next starting date is the 6th of May 2024

Your playing field

• During the first 6-8 weeks you will learn everything that is important for the position in a paid training course.
• After that, you will be the first point of contact for our customers and communicate with them mainly via email and live chat.
• You will also regularly take on shifts on our service phone to help and advise our store employees
• You keep yourself always informed about our promotions and offers.
• We encourage continuous learning and provide regular training to learn and refresh expertise, market trends and best practices.
• We are #oneteam - you will work closely and cross-functionally with other teams such as Responsible Gaming, AML, Payments and Marketing.
• You support our team with new ideas and suggestions for improvement to make Tipico even better.

Which skills should you bring to the pitch

• Fluency in German. As the #1 sports betting provider on the German-speaking market, this is a must for communicating with our German-speaking customers.
• Good knowledge of English. Our team consists of more than 30 different nationalities working together to achieve Tipico's mission. English is also the official language of your new home, Malta.
• Customer oriented. You enjoy interacting with customers and solving their problems.
• Tech-savvy. You can handle the common MS Office programs and quickly learn to use new systems, such as our self-developed backend system (Ebet) and Salesforce. 
• Multi-tasking. You get on very well in a dynamic working environment and are able to work on 3 chats at the same time.
• Flexibility. You are willing to work in shifts from Monday to Sunday between 8am and midnight.

Nice to have

• Experience in iGaming or sports betting is advantageous, but not a requirement.