Customer Service Support Agent - German Speaking

Position: Customer Service Support Agent - German Speaking

Location: Dublin City, Ireland

Type: Permanent

Hours of Work: 8 hour shifts. Rotating 8 week roster with day, evening, alternating weekends and 1 week of night shifts (completed remotely).

Salary: €39,000 + bonus values 2-3K per annum & excellent benefits

Role: Hybrid Model - 3 days WFH & 2 days WFO (Onsite Classroom style training for the first 4 weeks and then mentoring/buddy training for additional 4-8 weeks pending on experience onsite as well.)

Looking for a new opportunity within customer services, where you will be constantly challenged, learn new experiences? Become part of the team at a financial services company with global operations and brand recognition who are seeking to employ a German speaking Customer Service Agent to join the Dublin team offices.

You will be responsible for providing excellent quality service to clients & customers through phone and email, along with providing interdepartmental support.

Main responsibilities include:

• Maintain a high degree of quality and accuracy in work
• Answers calls/emails to our client’s standards, by consistently delivering high quality call handling that meets established metrics and goals
• Follow guidelines and policies and continually remain updated
• Assisting internally with administration as required
• Be committed to learn and develop extensive product knowledge in order to provide correct and timely information to clients and customers
• Respond to customer enquiries efficiently and professionally and liaising with other departments for support to ensure sufficient response is delivered. When required, ensure case ownership and follow up on your individual caseload.

The Requirements:

• Customer Service / call centre experience preferred
• Fluent in spoken & written English & German
• Excellent communication, interpersonal and eloquent writing skills in both languages
• Working towards targets and team KPI's in a fast-paced environment
• Multitasking and time keeping skills
• Able to work independently, solve problems and deal patiently with customers
• Flexible & works well as part of a team
• Ability to commute to Dublin based offices on hybrid model