Customer Service Representative with French

Our Client in 2019 was awarded as Best Work Place in Poland by Great Place to Work®.

Our client believes in your potential. At their office you can work with truly exceptional people, gain experience within an international environment, develop your skills, try new things, and contribute to various projects outside of your regular responsibilities. You can participate in many integration events or gain knowledge via our Internal Training Program, Language Training, and much more!

What you’ll do:

• Managing customers’ business needs over the phone
• Processing customers’ requests and updating data in the computer systems
• Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)
• Helping with the implementation of our Sales and Marketing Plan
• Generating innovative ideas and solutions that will improve customers satisfaction
• Contributing to projects in various departments outside of regular responsibilities
• Assisting other team members to leverage and develop their capabilities

What you’ll need:

• Enthusiastic, communicative people that are willing to support our customers
• With excellent knowledge of French C1 Level and English
• Knowledge of additional European language at C1 Level would be a huge plus
• Not afraid of facing new challenges or opportunities
• With an enthusiastic approach to teamwork and focus on internal and external customers
• Knowledge of MS Office applications, especially Excel and PowerPoint is needed
• First working experience would be an asset for us