Company Registration Specialist with French or German

Our client it’s a financial and technological start-up that is fastly growing in Europe. They are setting new standards for business banking, demostrating how easily the finances can be managed. They are now hiring people for 2 different positions:

CUSTOMER CARE REPRESENTATIVE & CUSTOMER SUCCESS MANAGER

• CUSTOMER CARE REPRESENTATIVE

The candidate will be responsible for:

• Support existing customers and increase sales via the web by providing useful guidance via e-mail/ calls
• Thanks to the interaction with the sales office, the agent will support customers in solving their problems and educate them on application features and good practices
• Interact and cooperate with other departments of the company to improve the product and to identify bugs and customers’ needs

• CUSTOMER SUCCESS MANAGER

The candidate will be responsible for:

• Managing customer relations and deliver our products to a portfolio of Customers of
• the company
• Providing smooth communication between the company and Customers and Partners
• Cooperating with our Customer Care and Team to ensure customer’s satisfaction
• Helping existing customers in their subscription renewal cycles and activation of new products to
• maximize experience of the company
• Increasing customer retention, satisfaction and usage of solutions of the company.

•  CUSTOMER CARE REPRESENTATIVE

• Excellent knowledge of French or German at C1/native level and English B2/communicative
• Excellent ability to organize the work and excellent communication skills oral and written
• Good analytical skills
• Strong customer relationship building
• Previous experience in the Customer Service or Sales field or similar

• CUSTOMER SUCCESS MANAGER

• 1-2 years of experience in sales, customer success or similar sales positions
• German/ French and English both at C1-C2 level
• Sales experience with SME segment would be an advantage
• Relationship building – able to build long term relationships
• Persistency
• Excellent collaboration skills
• Flexiblity
• Start-up oriented, proactive, result-driven, self-motivated