Dutch speaking Service Desk Agent

Our client is an American-Indian company providing business & technology solutions to their clients worldwide. Their mother company is strong and global, focusing on dynamic improvement, change management and developing digital solutions in our continuously renewable and challenging world. Our partner is proud to be one of the IT companies on "Forbes TOP 100 Digital Companies" list. The Hungarian Office has been an outstanding participant in the Hungarian SSC (Shared Service Center) market since 2008, providing multilingual IT services with about 1000 employees.

• Handle end user calls and web queries in Dutch
• Act as the first point of contact for the customer
• Precise administration
• Act as primary contact between customer and resolving group
• Keep the user informed, own and follow up ongoing cases

• have excellent written and verbal communication skills in Dutch and English languages
• have experience in Customer Service – experience gained in IT Help Desk is an advantage 
• have High School degree
• have desire to learn, training will also provide the necessary technical knowledge
• are open to work in shifts
• have excellent communication skills – both written and spoken
• are flexible, open-minded personality with a "can do" attitude