DESCRIPTION
Location: Sliema, Malta (Hybrid option - mix of office and work from home)
Role: Danish Customer Service Executive
Salary: 32,000 Euro gross p/a plus benefits
Working Hrs: 40 Hours per week (5 days of 8 hrs) rotational shifts Mon-Sun
Overview of the company
Our client is a leading online gaming company, with over 90 million customers in 22 languages they are a key player in the igaming industry. For their office in Sliema, Malta they are looking for Danish Customer Service Executives to provide excellent support and enhance the online experience of their Danish players.
The Role
As a Customer Service Executive you will be the first point of contact for customers via phone, email and live chat. You will help, guide and assist customers with a variety of queries and complaints in regards to betting, payments, verification and general account issues.
Responsibilities
- Providing a positive customer experience and focusing on first time resolution when assisting customers with queries and complaints
- Work together with internal departments in order to resolve customers’ queries in a timely manner
- Responding to customer queries via Live Chat, email and telephone
- Take ownership of your customer query
- Promoting safer gambling to customers
REQUIREMENTS
Requirements
- Fluent spoken and written in Danish
- Good command of English
- Previous customer support experience
- Willingness to learn
- Ability to multi-task and prioritize
ARE YOU THE PERFECT CANDIDATE?
