Finnish-speaking Client Advisor for a luxury fashion brand

Our client in Brussels is now seeking a Client Advisor. Work with one of the most well-known luxury brands there is! Do you have a passion for fashion and delivering Customer Service? Keep reading!

The Company's Service & Delivery Promise 

"Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. YOU will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to our boutiques, you will leave feeling enriched!"

Overall Mission 

As a Client Advisor at our client service center, you will be an ambassador of the Brand, ensuring that every Client is treated according to our promise. You will strive to discover your Clients and their every need and guide them across the Brand. You will proactively reach out to your Clients in order to achieve individual and team goals. 

Main Responsibilities 

• Welcome every Client and provide the best Client experience
• Be responsible for answering all incoming contacts from clients via multiple: Phone, email & written social media
• Advise Clients across the Brand and all product categories
• Engage with Clients to develop long-term relationships, leveraging different clienteling tools, in order to foster brand loyalty. 
• ensure that you maximize each sales opportunity while working toward goals set forth by the brand. 
• Perform as a team player, participate in all activities contributing to the overall objectives of the Client Service 
• Learn and master Brand and product knowledge
• Follow the company's policies and procedures

Language

• Fluent in at least one of these languages: Norwegian, Swedish, French, German, Polish, Portuguese, Italian, Spanish, Danish & Finnish
• Good command of English (oral and written) 

Basic Qualifications

• Great familiarity with IT tools
• Strong interpersonal skills

Preferred Qualifications

• Experience in the Luxury Retail/ Hospitality industry - a strong passion for the luxury universe 

Expected Attitudes & Skills 

• Curiosity
• Agility
• Empathy
• Commercial Mindset
• Passion for the Brand
• Professional Attitude
• Interpersonal skills
• Responsibility & Ownership