Finnish-speaking Customer Support Agent to Budapest

Are you a service-minded Finnish speaker looking to work for one of the world’s largest IT firms in Budapest? Then please read on!

Why Budapest?

Living in Budapest is pretty great. Expats in Hungary can expect to pay less for food, medicines, and cosmetics, and monthly public transport costs and average rent are considerably lower than in many countries. Value for money and the opportunity to live well whilst saving money are some of the best reasons to work in Hungary, and you will find the people to be welcoming and accommodating!

Tasks:

• Resolving IT issues of our clients, act as the first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone, and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems that cannot be resolved on the first level to the competent Level 2 teams
• Keep the user informed, own and follow up on ongoing cases
• Maintaining and improving customer satisfaction level

• Advanced or native in Finnish language and you have upper-intermediate English language skills
• Experienced in any customer service – experience gained in an IT Help Desk/ customer support role is an advantage but NOT a MUST
• A university graduate - fresh graduates are welcome!
• You have a willing-to-learn attitude & customer focus mindset
• Excellent communication skills – both written and spoken
• Flexible, multitasking, dynamic personality, team player attitude
• You have logical thinking, good problem-solving skills
• Open for working in shifts