DESCRIPTION
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a (French and English) Content Moderator working on-site in Plovdiv, Bulgaria, you’ll be a part of bringing humanity to business. #experienceTTEC
What You’ll be Doing
Passionate about delivering a positive user experience? Have a knack for problem solving and are looking for a challenging and rewarding opportunity? Then this potential project may be the perfect role for you. In this role, you will be responsible for reviewing, analyzing and moderating user-generated content, including text, images, audio, and video. You will work with our clients to ensure compliance with their content policies and guidelines, as well as provide a positive experience for their users. To be successful in this role, you must have excellent communication skills and be able to handle multiple tasks at once. You should have a strong understanding of social media platforms, as well as a keen eye for detail. You must also have a good understanding of online safety and security, as well as the ability to interact professionally with clients.
During a Typical Day, You’ll
- Serve as an advocate for the user community
- Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality
- Respond to user inquiries with high quality, speed, empathy, and accuracy
- Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures
- Fulfill base productivity and quality requirements
- In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees’ safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.
REQUIREMENTS
What You Bring to the Role
- Minimum 1 year content moderation or contact center experience or those with relevant education and demonstrated quick learning curve.
- Familiarity with internet laws and regulations, in particular about online content moderation
- Comfortable and understand that the job requires reviewing internet content that may be deemed inappropriate or contain explicit materials
- Passionate about internet entertainment, mobile-web and video content, and pop culture.
SKILLS
ARE YOU THE PERFECT CANDIDATE?
