DESCRIPTION
Location: Barcelona
Role: German Customer Support Experts
Salary: €22.000 gross/year
Schedule: (rotative): between 08.00 and 22.00, from Monday to Sunday (2 free days per week). Work from office in Barcelona
Relocation: Flight tickets and €600
Training: Provided, 3 weeks
Overview of the company:
Our client is a worldwide leader in customer experience management and contact centre business process outsourcing. Their company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
The client wants their employees to be inspired and motivated. Their main goal is to make them proud to belong to the company through job satisfaction and a great work environment.
Purpose of the role:
We are recruiting tech savvy experts to support the users of a world leader company in technology services.
Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.
As a Technical Support Expert your responsibilities will be:
- Interact with users via email, phone, and chat
- Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
- Troubleshoot technical questions including software, hardware, and logistic questions
- Escalate complex issues and provide context to the reason for the escalation
REQUIREMENTS
Requirements
To be successful in this role you need:
- Native level of German and C1 level of English
- Previous customer facing experience (B2B or B2C)
- Prior experience in multi-channel customer support
- Experience working within a metric and target focused work environment
- Excellent listening and communication skills, written and verbal
- Demonstrated ability to work through complex technical problems
- Strong attention to detail
ARE YOU THE PERFECT CANDIDATE?
