German Speaking Customer Service (Hybrid in Porto Portugal)

German Speaking Customer Service (Hybrid in Porto)

Commerz Bank is a leading bank with a strong presence in Europe and we are looking for a German Speaking Customer Service Advisor to join our team in Porto. As a Customer Service Advisor, you will be responsible for providing excellent customer service to our German-speaking customers.

Benefits:

• A Monthly Gross Salary of € 1.400,00 (€950 basic salary + €450 language bonus)
• A Monthly Performance Bonus of up to € 200,00
• An extra € 950,00 salary twice a year on top of your normal monthly salary
• A Monthly meal allowance of € 167,00
• Workplace: Porto / Hybrid solution
• Full-time contract (40 hours a week / Monday to Friday)
• Private medical insurance from day one
• Relocation support: Pre-paid flight and first accommodation provided
• Working Hours: between Monday to Friday 7h-22h - NO Weekend!!!
• Training: 2 weeks and 1-week training – Paid since day one – schedule of the Training: Mon-Fri: 08h00 – 17h00
• Workplace: Hybrid / Porto – 70% at home / 30% in the office
• Careers opportunities and many other advantages (gym discounts, restaurant discounts, activities, etc…)

What will I be doing?

• Provide outstanding customer service via phone to German-speaking customers.
• Handle customer inquiries and resolve issues in a timely and professional manner.
• Identify opportunities to promote our products and services to customers.
• Maintain accurate customer records and ensure compliance with data protection regulations.
• Work collaboratively with other departments to ensure a seamless customer experience.

What do I need to do this?

• EU passport or ID card or Portuguese Manifestation of Interested
• German C1 level
• Training is in English, so you'll also need to be highly competent in the English language
• Have the ability to multitask, as you will be speaking to customers via phone