HIGHLIGHTED
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DESCRIPTION
- monitoring and evaluating communication with clients (calls, emails), according to internal standards
- listen to and examine recorded phone calls to avoid discrepancies
- checking all documentation related to the call or email
- participate in the development of and work with the training and development department
REQUIREMENTS
- customer care / call centre experience
- previous experience in service quality assurance
- excellent command of the English language, both written and spoken
- prioritisation and focus on your work
ARE YOU THE PERFECT CANDIDATE?
