HIGHLIGHTED
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DESCRIPTION
- handling a high volume of calls in a fast-paced call center setting
- providing first-call resolution by fully comprehending the provider's needs through insightful questioning
- working closely with healthcare providers and their office staff to ensure that all requests are accurately recorded in the systems
- offering valuable guidance to providers on their patient's eligibility, coverage, denied claims, and appeals processes
- providing a seamless and satisfactory experience for both providers and patients
- educating providers on how to minimize errors and provide optimal support for their patients during the appeals process
REQUIREMENTS
- previous experience in customer care/service in healthcare, insurance, pharma, or any other related industry
- fluent in English (strong communication skills in both written and verbal form)
- ability to work independently, organize, and prioritize tasks effectively
- excellent customer service skills and general computer literacy
SKILLS
ARE YOU THE PERFECT CANDIDATE?
