DESCRIPTION
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Content Moderator in Portugal (on-site), you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Content Moderator, you will:
• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience;
• You will review, audit and moderate contents from the end customer and copyright;
• You'll take an active role in reviewing user behaviors as well as ensuring the rules of the Social Media areas;
• You'll analyze reports according to protocols, procedures and instructions as starting point, maintaining a high level of quality in each report;
• You will be a central point of moderation between Social Media users, applying our guidelines with reference to nuanced and context-dependent policies in an evolving environment;
• You will make autonomous decisions against challenging issues of a potentially sensitive or business-critical nature.
REQUIREMENTS
Your qualifications
Concentrix is a great match if you:
• Are proficient or bilingual in Italian
• Have advanced verbal and written in English (B2)
• Have at least 6 months of relevant experience in related fields
• Have strong customer service-oriented skills
• Have tolerance for repetitive work in a fast-paced, high-production work environment
It will be a plus if you:
• Have the ability to work as a team member, as well as independently
• Have the ability to multitask, possess critical reasoning skills and communicate effectively
• Are a fast learner and diligent worker.
If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.
ARE YOU THE PERFECT CANDIDATE?
