Italian Technical Advisor for Porsche - Lisbon, Portugal

Join the winners club.

Do you want to work with a company that has strived to translate performance into speed – and success – in the most intelligent way possible?

Are you a top performer looking for the best place to become a CX champion?

Are you ambitious and aiming for a victorious career?

Are you a Italian native or fluent with strong English communication skills? 

We have the greatest challenge for you!

In the beginning, I looked around and could not find quite the car I dreamed of. So I decided to build it myself - Ferry Porsche

This quote gets to the heart of everything that makes Porsche what it is. As a brand, as a company, and as an automotive manufacturer.  

To be the best of the match as a customer service specialist, your goals will be: 

• Inbound support (e.g. technical assistance and advice on Smart Mobility and E-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.) 
• Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
• Outbound support (e.g. related Smart Mobility or e-Performance Services)
• Case monitoring (Monitoring, handling and - if necessary – escalation of open cases)
• Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To be a winner in our league, you will need to be talented in the following: 

• Native Italian
• Advanced level of English (at least C1) both verbal and written
• No employment termination due to just cause in work history
• Knowledgeable in Windows-based and Microsoft Office Applications
• Secure handling of IT systems
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• High passion for automotive topics and digital technologies
• Make empowerment business decisions with little guidance
• Demonstrate out of the box thinking in order to resolve customer concerns
• Proficient documentation and note-taking; must be able to clearly document information
• Maintain a clear understanding of policy and procedures and warranty coverage
• Understand the geography of the respective markets working for and being able to identify regions and provinces
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Background

• Experience in the customer service/ call center industry is preferred
• 1-year working experience within technical areas; or 1-year working experience within automotive OEM customer service; or 3 years working experience within premium customer service with an affinity for technical/automotive topics at the same time
• Experience with Luxury Brands and Customer Relationship Management Systems (CRM)

Champion’s Award Culture.

Looking forward to joining our league and rise the cup?

For our heroes the best prizes: 

• Competitive wages and stability
• Private healthcare insurance
• Paid professional technical training
• Monthly performance-based bonuses
• Continuous learning/development opportunities and competitive career opportunities
• A safe, friendly, creative, innovative and technological organization
• International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)

#BeAChampion

We are calling up for our unbeaten team!

We want your talent. We will make you a champion.

Apply today!