Icelandic speaking Customer Support Agents to Greece

Do you speak Icelandic and want to gain international experience in customer service? Then we have a golden opportunity for you!

Our multicultural client is searching for Icelandic speakers that want to work in customer service. We are looking specifically for those who have a good work attitude and service in their blood. With modern offices that are located in the central parts of Athens, our client offers both work experience and cultural experience in the charming capital of Greece!

Athens as a location:

Athens is a city that is brimming with interesting phenomena. As one of the world's biggest tourist locations, Athens is filled with cultural experiences, no matter where you are! No matter if you want to enjoy new types of foods or scry over cultural areas such as Akropolis and Dionysuis’ theater. Maybe you want to enjoy Athens without having to treat it like a 7-day-crash-course? With a beach with crystal clear water and enormous sand areas? This is easily accessible for all.

Sounds interesting? Let's continue...

About the role:

Our client is an expert in cooperation between people, this gives them a edge over their competition in delivering great customer service in all areas. They are a strategic partner for many well-known brands and are focused specifically on Customer service and Technical support. As a customer service agent your role, is together with a team, to handle customer problems with empathy and effectiveness. Your role will be in Icelandic, but our client expects all clients to be able to communicate in English. The role handles service through multiple channels such as Phone, Email and Chat.

It’s essential that all customer service agents create and maintain solid customer relations through expert handling of all questions and worries of the customer. This role also involves data entry and the use of the software.

JOB REQUIREMENTS

• Being native or near-native in Icelandic.
• English on a communicative level.
• Politeness, courtesy and good communication skills.
• Time management and multitasking abilities.
• Ability to work in groups.
• Flexibility in working hours and ability to work in shifts.
• Software skills.