Japanese Sportsbet Operations Executive

Our Sportsbook department is growing, and we are looking for a Japanese Sportsbet Operations Executive with a keen interest in sports, excelling in delivering outstanding service, and a knack for problem-solving. 

Working at our company means working at a young, international, and fast-paced iGaming and technology company that offers an ideal workplace for those who want to impact an organization's growth and are craving responsibilities. It also means having lots of fun.

Your daily tasks will be

• Maximize customer experience by ensuring on-site navigation is user-friendly and optimized for Japanese customers;
• Reviewing and updating customer accounts, processing settlements and bonuses;
• Second-level support for Customer Experience Agents;
• Managing and monitoring the Japanese market, site, and promotions;
• Offer management activities;
• Managing Sportsbet-specific live incidents for Japan (where applicable);
• Liaise directly with Japanese commercial and marketing teams to optimize our customer experiences from new customers to existing ones.

What we expect from you

• Strong knowledge of sports, particularly local Japanese sports;
• Strong knowledge of Japanese culture and lifestyle;
• Proficiency in Excel and competent computer skills;
• Excellent communication skills and an eye for detail;
• An interest in online casinos, Crypto, and Sports;
• Fluent in spoken and written English and native to the Japanese language to liaise effectively with different stakeholders across the region.