DESCRIPTION
Location: Lisbon, Portugal
Role: Portuguese Insurance Team Leader
Salary: salary package around 1800 euro gross p/m + Euro 2400 p/a performance bonus potential plus net per working day 7.23€ Euro food voucher
Working hrs: 40 hrs per week between Monday to Friday – 8 am to 5 pm
Relocation package: relocation package is offered
The Company
Our client is a global outsourcing partner - they currently operate in over 35 different countries worldwide. For their multilingual hub in the beautiful city in Lisbon, they are looking to recruit an Insurance Team Leader.
The Role
As an Insurance Team Leader you will manage a team of around 15 insurance customer advisors. Your task is to create a stimulating work environment to continually increase the improvement and results of your team. You will work closely with your team to improve individual and department KPI performance. It will be your responsibility to analyse performances and make sure your team has the tools and knowledge they need to deliver their targets. Designing and delivering individual and group training/coaching sessions will be part of your role. Besides this, you will handle any insurance escalation calls.
REQUIREMENTS
Requirements
- Fluent in English and Portuguese
- Previous team management experience
- APA/CIP qualified or studying towards qualification with experience on the Irish market
- Have In-depth knowledge of performance metrics
- Excellent communication skills
SKILLS
ARE YOU THE PERFECT CANDIDATE?
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