Portuguese-Speaking Customer Experience Officers

Reference Number: GR_CCOPT1021

The role:

We are looking for passionate and self-motivated professionals to join our Customer Care  team.

The main responsibilities of the position include:

•  Deal with clients’ inquiries via live chat, email, and telephone
• Perform personal clients analysis and take actions as required
• Handle client inquiries appropriately and ensure that high-level service is provided
• Promote available products and services to clients
• Develop and maintain excellent relationships with prospective and existing clients
• Cooperate effectively with other departments as required
• Contribute to team effort by achieving set targets

Main requirements:

• Degree in a business-related field
• Client-handling experience in the financial services sector is a great advantage
• Native Portuguese speaker with excellent oral and written skills in English
• Ability to multitask and maintain a high level of organization
• Outstanding communication and interpersonal skills
• Excellent computer literacy